We offer a 30-day return policy on all unused items. Please contact our support team to initiate a return.

Herbspro.com offers the best prices, fast and convenient shipping & fresh product delivery to end consumers. Our customer service representatives are committed to delivering efficient and prompt customer service to ensure you have a positive experience.

HerbsPro.com ships from our West Coast warehouse in California and East Coast warehouse, Maryland, USA, for faster delivery to our end customers. 

You can reach HerbsPro.com by phone or email (Mon - Fri)9 AM to 6 PM PST at 510-324-2900 | email: support@herbspro.com.

• Probiotics are kept refrigerated to ensure their maximum freshness. We ship probiotic products in an iced Styrofoam package.
• We use expedited domestic shipping methods to ship this product. We might hold your order and ship it on Monday/Tuesday/Wednesday to use FedEx 3 day Air to deliver the package. 
• We do not ship on Thursday/Friday to ensure that your order is not lying in a hot shipping carrier warehouse during weekends.
• International orders are not shipped in the Styrofoam package.

Most of our orders are shipped within 3 to 4 business days. You will receive via email a tracking number for your order. For more details, please refer to our Shipping Policy . In case of any delays/back-orders on orders, you will be notified via email.

Customers have the option to place an order as a guest. However, we highly suggest that you create an account on the website as it will help you get direct access to your order status, tracking update and purchase history. It will also help you with faster Check out plus updates on sales and discounts too.

Use a combination of uppercase, lowercase letters and numbers. We discourage use of commonly used passwords such as 1234 or qwerty. 

Go to your account and then click login, where you will see 'Forgot your password' option. You will be asked to put your email, and you will receive an email to reset your password.

Login to your account and go to your order history. Scroll down, and you will see account details. Click on view addresses, and it will show you your default shipping address and contact information. You may now choose to edit/delete the information.

1. The status of your order is easy to find. 

• Check your Email- You are required to enter an email address during Checkout. You will receive emails updates on the status of your order. 
• Visit the website- You can log in to your account at www.herbspro.com , where you will be able to view your order history, including tracking information on the left-hand side of your screen.  
• If you cannot trace your order, please contact us by phone at 510-324-2900 (Mon - Fri) 9 AM to 6 PM PST one of our customer service representatives will be happy to assist you. You can also email us at support@herbspro.com.

Yes, we ship to all the countries worldwide

Items classified as HAZMAT - Hazardous / Highly Flammable / Corrosive, per the FAA (Federal Aviation Administration) regulation is forbidden to be shipped by Air cargo; hence Aerosol items cannot be shipped internationally.

Domestic   

• DHL/FedEx/ USPS Priority - Arrives within 4 – 7 business days from the date of shipping
• Orders are shipped only via USPS for delivery to FPO, APO and P.O. Box.
• Orders are shipped only via USPS for delivery to non 48 contiguous states, for example - Puerto Rico, Alaska and Hawaii.

International

• A rrives approximately within 10-14 business days from shipping date, depending on customs clearance at the destination country.
• We ship all international orders via USPS International. The final mail delivery is handled by the National Postal Service of the Destination Country.  

You may visit and log in to our website - herbspro.com.Our customer service representatives are also available to help you place an order over the phone 510 324 2900.

So long as the order is not yet packed and shipped. You may contact our customer service representatives on 510 324 2900 to check and advise of the changes.

• HerbsPro.com will be able to cancel your order if the product has not shipped out of our warehouse.
• Once the tracking number has been generated and uploaded under your order status, we cannot cancel your order.
• Should this happen, you can refuse delivery of the product or return it to us. On receipt of the product back to our warehouse, we will issue you a full refund in 2-3 business days.  
• For further details, please chat with us – one of our representatives will be happy to assist you on 510 324 2900 (Mon - Fri) 9 AM to 6 PM PST  or email us support@herbspro.com . 

• While we endeavor to make every effort to ensure that accurate shipping estimates are provided on the website, we make no warranty that all items will definitely arrive within said time. Unfortunately, items may be delayed for a variety of reasons beyond our control.
• If some part of your order is out of stock for an extended period, we will split the order and ship the in-stock products without delay while placing the remaining item/s on back-order.
• Depending on the availability, we will either ship the back-ordered item/s when available at no extra shipping cost or cancel that item off your order, and you may reorder it again at a later date. Customers will be notified via email for every action that is taken.

Should you receive a damaged or defective item, contact our Customer Service on on 510 324 2900(Mon - Fri)9 AM to 6 PM PST or email us support@herbspro.com  within seven (7) days of delivery. 

Upon Checkout, on your order summary, you will see a box with DISCOUNT CODE.

Only one discount code can be applied per order.

Herbspro.com charges sales tax for customers located in California and Maryland state. Sales tax rates are based on their respective county sales tax rate.

• Have you forgotten to add a discount code/coupon on your recent purchase? No problem! 
• Please chat with us – one of our representatives will be happy to assist you on 510 324 2900 (Mon - Fri) 9 AM to 6 PM PST or email us support@herbspro.com . 
• HerbsPro.com will apply the discount coupon on your order.  
• Please Note – Only one discount code can be applied to any order. 

We process payment using credit cards.

When you shop online at HerbsPro.com, we ensure a secure network. We assure confidential information is being secured and are only being processed as you have authorized.Herbspro does not store any sensitive data.

Your credit card is only charged once your order has been shipped.

In some cases, while placing an order, the transaction may not be fully validated or approved by our system. When this happens, you may still see a pending charge or temporary authorization on your credit card, even though the order was not successfully completed.

This typically occurs when the billing address entered during checkout does not exactly match the billing address on file with your card issuer, or when multiple attempts are made using incorrect billing information. In such cases, our payment security system may decline the transaction due to an Address Verification System (AVS) mismatch.

If your payment was not approved and you did not receive an order confirmation email, no order was successfully placed in our system.

In most cases, the amount you see is only a temporary authorization hold, not a completed charge.

These authorization holds are automatically released by your bank or card issuer, typically within 3–7 business days, although the exact timing may vary depending on your bank’s policies. In some cases, it may take longer.

Please note that we do not have control over how quickly your bank releases these pending authorizations.

No, they do not need to be the same.

You may ship your order to any address, including your home, a relative’s address, or another destination worldwide. However, for security and fraud prevention purposes, the billing address must always match the address associated with your credit card.

We only use the billing address to verify payment authorization. Your order will be shipped only to the shipping address you select at checkout.

Yes, please subscribe with your email address to receive all our promotional offers.

We offer a 30-day return policy. Please review our Returns Policy.